Advantage Computing is currently welcoming new clients. We are currently able to on-board most new businesses in 2-3 months from start of the project.
Use our contact form to get in touch, or call during business hours.
Changes in 2025 – We provide contracted support to Businesses in the Lower Willamette Valley, geared at proactive maintenance and standardization of your business network. We provided a tiered approach geared at flexibility to help customize what businesses need. Our standard hourly rate is $130/hr. with discounts for contracted clients willing to pre-pay.
Breakdown of Services based on Tier:
Tier 1 – Small Business 1-9 users/devices
- This is great for an org without any security compliance needs, very small staff size, and typically tech savvy owners who troubleshoot most of their issues
- Average Cost is between $75-200/mo. – our average Tier one pays us an additional 2-8 hours at full rates on average over the course of a year
- Negatives, we only touch your systems quarterly, charge full rates for support and your SLA is much longer than the other tiers
Tier 2 – Mid-Size Business 10-50 Users/Devices
- This is for most of our business who are established, have more than 10 devices and typically a server or NAS in the office
- We provide better SLA and roll more hours into the agreement to cover more business needs than Tier 1
- Average Cost is between $250-800/mo. depending on licensing (Microsoft 365, JumpCloud, Backup, etc.)
- Negative, agreement is only for the basics and doesn’t cover software support or on-boarding/off-boarding staff
Tier 3 – Mid-Large Business 30-150 Users/Devices
- Monthly fees determined by Type of Business and Software Support
- Covers Users and Devices including all Licensing inside of monthly fee
- Support Hours designed to cover all anticipated costs and help you budget for the year
- As this is based on each business, we do not have average pricing available
| Tier 1 | Tier 2 | Tier 3 | |
| Server Maintenance | Quarterly | Monthly | Monthly |
| Large Project Estimate Fee** | $300 | $150 | $0 |
| Prepaid Time Block Discount | 10% | 20% | 30% |
| Staff Security Training | Optional | Included | Included |
| DNS Filtering and Logging (blocking malicious traffic) | Optional | Optional | Included |
| JumpCloud Directory | Optional | Optional | Included |
| Included Custom Software Support | Prepaid Option | Included | |
| Disaster Recovery Plan (DR) | Optional | Included | |
| After Hours Support (Remote Evenings & Weekend) | 1.5x Std. Rate | 1.5x Std. Rate | |
| Emergency Support (Onsite Evenings & Weekends) | $300/hr | $300/hr |
**Large Projects Estimates are considered any major installation or modification to existing infrastructure or software systems
We will strive to meet the following SLA’s and hope to report our compliance on a yearly basis to our clients.
Tier 1 SLA (Service Level Agreement)
| Ticket Type | First Response | Ticket Resolution |
| No Importance | NA | NA |
| Minor Issue | 3 Days | 7 Days |
| Major Issue | 2 Day | 3 Days |
| Site Down | 1 Day | 3 Days |
| Server Issue | 48 Hours | 1 Day |
| Crisis* | 24 Hours | 1 Day |
Tier 2 SLA (Service Level Agreement)
| Ticket Type | First Response | Ticket Resolution |
| No Importance | 2 Days | 14 days |
| Minor Issue | 2 Days | 5 Days |
| Major Issue | 24 hours | 2 Days |
| Site Down | 8 hours | 18 hours |
| Server Issue | 6 Hours | 12 Hours |
| Crisis* | 5 Hours | 10 Hours |
Tier 3 SLA (Service Level Agreement)
| Ticket Type | First Response | Ticket Resolution |
| No Importance | 2 Days | 7 days |
| Minor Issue | 1 Days | 3 Days |
| Major Issue | 8 Hours | 1 Days |
| Site Down | 4 hours | 12 hours |
| Server Issue | 3 Hours | 8 Hours |
| Crisis* | 2 Hours | 4 Hours |