Pricing for 2023

Advantage Computing is currently 2-3 months out from on-boarding new clients.
Use our contact form to get in touch, or call during business hours.

We provide contracted support to Small Businesses in the Lower Willamette Valley, geared at proactive maintenance and standardization of your business network. We want clients to cover their proactive support yearly (or in monthly payments), and offer the option to prepay for regular support requests at discounted rates. We offer the following options for our clients:

Basic AgreementTier 1Tier 2
ContractMonth to Month YearlyYearly
SLANoneTier 1Tier 2
Remote SupportYesYesYes
Server MaintenanceQuarterlyMonthlyMonthly
Large Project Estimate Fee**$500$300$150
On-Site Support1hr min.$125/hr$125/hr*
Prepaid Time Block Discount10%20%
Staff Security TrainingOptionalRecommended
DNS FilteringOptionalOptional
Non-Profit DiscountsAvailable
Multi-Device DiscountsAvailable
JumpCloud DirectoryOptional
Security Reviews by 3rd PartyOptional
After Hours Support1.5x Std. Rate
Emergency Support$300/hr
*Prepayment options available at discounted rates
**Large Projects Estimates are considered any major installation or modification to existing infrastructure or software systems

We will strive to meet the following SLA’s and hope to report our compliance on a yearly basis to our clients.

Tier 1 SLA (Service Level Agreement)

Ticket TypeFirst ResponseTicket Resolution
No Importance NANA
Minor Issue 2 Days7 Days
Major Issue 1 Day3 Days
Site Down 1 Day3 Days
Server Issue 8 Hours1 Day
Crisis* 8 Hours1 Day
First Response means written acknowledgement of the request (i.e. a ticket and ticket number are generated after your phone call or email has been received)

Tier 2 SLA (Service Level Agreement)

Ticket TypeFirst ResponseTicket Resolution
No Importance 2 Days14 days
Minor Issue 1 Days5 Days
Major Issue 8 Hours1 Days
Site Down 5 hours12 hours
Server Issue 4 Hours8 Hours
Crisis* 4 Hours8 Hours
Ticket Resolution means the issue is determined and a plan to remediate has been generated, this does not imply a solution to all problems are resolved as some may take extended period of time or large projects to resolve

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