Advantage Computing is currently 2-3 months out from on-boarding new clients.
Use our contact form to get in touch, or call during business hours.
We provide contracted support to Small Businesses in the Lower Willamette Valley, geared at proactive maintenance and standardization of your business network. We want clients to cover their proactive support yearly (or in monthly payments), and offer the option to prepay for regular support requests at discounted rates. We offer the following options for our clients:
| Basic Agreement | Tier 1 | Tier 2 | |
| Contract | Month to Month | Yearly | Yearly |
| SLA | None | Tier 1 | Tier 2 |
| Remote Support | Yes | Yes | Yes |
| Server Maintenance | Quarterly | Monthly | Monthly |
| Large Project Estimate Fee** | $300 | $200 | $150 |
| On-Site Support | 1hr min. | $125/hr | $125/hr* |
| Prepaid Time Block Discount | 10% | 20% | |
| Staff Security Training | Optional | Recommended | |
| DNS Filtering | Optional | Optional | |
| Non-Profit Discounts | Available | ||
| Multi-Device Discounts | Available | ||
| JumpCloud Directory | Optional | ||
| Security Reviews by 3rd Party | Optional | ||
| After Hours Support | 1.5x Std. Rate | ||
| Emergency Support | $300/hr |
**Large Projects Estimates are considered any major installation or modification to existing infrastructure or software systems
We will strive to meet the following SLA’s and hope to report our compliance on a yearly basis to our clients.
Tier 1 SLA (Service Level Agreement)
| Ticket Type | First Response | Ticket Resolution |
| No Importance | NA | NA |
| Minor Issue | 2 Days | 7 Days |
| Major Issue | 1 Day | 3 Days |
| Site Down | 1 Day | 3 Days |
| Server Issue | 8 Hours | 1 Day |
| Crisis* | 8 Hours | 1 Day |
Tier 2 SLA (Service Level Agreement)
| Ticket Type | First Response | Ticket Resolution |
| No Importance | 2 Days | 14 days |
| Minor Issue | 1 Days | 5 Days |
| Major Issue | 8 Hours | 1 Days |
| Site Down | 5 hours | 12 hours |
| Server Issue | 4 Hours | 8 Hours |
| Crisis* | 4 Hours | 8 Hours |