Job Title: Level 2 Support Technician (L2)
Responsible to: Account Manager
Place of Work: Based in Corvallis Oregon with work from home options available – must be able to drive 50-100 miles to visit clients on a semi-regular basis
Hours of Work: 40-hours per week with evening and weekend work needed occasionally (to be offset with time off during regular business hours)
Additional Hours: Over-Time will be paid for work over 40-hours
Position Overview
Tired of job descriptions that feel robotic or over-polished? Here’s the honest version.
We’re looking for an experienced technician with strong people skills and solid technical ability. Integrity, honesty, and transparency matter to us. So do discretion and security.
You’ll work in an office where your experience and knowledge will be used both to support our clients and to help grow our systems. Level 2 Technicians provide escalation support to the L1 while tackling more complicated tasks for clients. You’ll be given plenty of time to build your understanding and knowledge for both your own benefit and that of the company.
IT support can be intense. There are good days and hard days. We’re building a workplace where your work is appreciated, where you can keep learning and experimenting with technology, and where work/life balance is genuinely encouraged—in an industry that too often struggles with burnout.
If that sounds refreshing, we’d love to talk.
Job Duties
Technicians will provide IT support and technical solutions to clients in the Corvallis/Philomath/Albany/Lebanon area. This includes:
- Troubleshooting technical issues
- Updating and Maintaining Client Documentation
- Fulfilling L2 ticket requests similar to:
- Client Software Troubleshooting
- System Failures and Outages
- Network Equipment Failures and Troubleshooting
- Security Implementation
- Logging and Analysis of issues/breaches
- Physical Computer Repairs
- Coordinate and run larger projects, including:
- Estimating and Client Communication
- Network Installations
- Server Build-outs
- Cloud Migration
- Equipment Clean-up and removal
- Back filling L1 ticket requests similar to:
- User Account Creation
- Computer/Staff Onboarding/Offboarding
- Backup Testing
- System Updates
- Hardware Updates
- Secure Data Wiping and system recycling
- Software Troubleshooting using internal documentation
Pay
- This position is salaried between $20-30 per hour with benefits available.
- Advantage Computing will take all standard holiday’s off matching Oregon State University’s Holiday Schedule.
- Mileage is paid to staff at current Federal rate for drives from the office to client and back. Mileage reports are provided monthly.
Benefits
PTO and Sick Pay are accumulated based on seniority and negotiated during the hiring process. 401K matching available. Health Benefits provided with Advantage covering 50% of premiums after set duration of employment.
Minimum Requirements
- Required:
- Use a computer effectively and efficiently in the working environment
- Basic understanding of technical troubleshooting
- Read, write and speak the English language to express ideas and communicate effectively
- Desired:
- Ability to be patient and empathize with users, remain calm under pressure, and strong customer service orientation
- Knowledge of Microsoft 365 Administration
- Understanding of Network Security fundamentals
- Cloud Directory Configuration and Maintenance (policies, security groups, etc.)
Non-Discrimination Policy
We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, or any other protected characteristic. Our hiring decisions are based on skills, qualifications, and merit. We prohibit any form of discrimination or harassment and strive to create a diverse and inclusive work environment.