Job Title: Level 1 Support Technician (L1)
Responsible to: Project Coordinator
Place of Work: Based in Corvallis Oregon with work from home options available – must be able to drive 50-100 miles to visit clients on a semi-regular basis. Longer trips (including overnights) are possible up to 350 miles.
Hours of Work: up to 40-hours per week
Additional Hours: Over-Time will be paid for work over 40-hours
Position Overview
Tired of job descriptions that feel robotic or over-polished? Here’s the honest version.
We’re looking for a true team player with strong people skills and solid technical ability. Integrity, honesty, and transparency matter to us. So do discretion and security.
You’ll work in an office where you’re trusted to be independent, but never alone—support is always close by. We’re all rowing in the same direction, helping clients who are often frustrated with their IT and just need someone steady and capable on their side.
IT support can be intense. There are good days and hard days. We’re building a workplace where your work is appreciated, where you can keep learning and experimenting with technology, and where work/life balance is genuinely encouraged—in an industry that too often struggles with burnout.
If that sounds refreshing, we’d love to talk.
Job Duties
Technicians will provide direct phone and in-person IT support to clients in Oregon. This includes:
- Troubleshooting technical issues
- Updating and Maintaining Client Documentation
- Fulfilling L1 ticket requests similar to:
- User Account Creation
- Computer/Staff On-boarding/Off-boarding
- Backup Testing
- System Updates
- Hardware Updates
- Secure Data Wiping and system recycling
- Software Troubleshooting using internal documentation
- Assisting on larger projects, including:
- Network Installations
- Server Build-outs
- Cloud Migration
- Equipment Clean-up and removal
Minimum Requirements
- Required:
- Use a computer effectively and efficiently in the working environment
- Basic understanding of technical troubleshooting
- Read, write and speak the English language to express ideas and communicate effectively
- Desired:
- Ability to be patient and empathize with users, remain calm under pressure, and strong customer service orientation
- Knowledge of ticketing and time tracking
Pay
This position is hourly starting at a minimum of $19/hr with benefits available.
Advantage Computing will take all standard holiday’s off matching Oregon State University’s Holiday Schedule.
Mileage is paid to staff at current Federal rate for drives from the office to client and back. Mileage reports are submitted monthly by staff for reimbursements. Travel lodging and food for overnight work will be covered by a per diem.
Benefits
PTO and Sick Pay are accumulated based on seniority and negotiated during the hiring process. 401K matching available. Health Benefits provided with Advantage covering 50% of premiums after set duration of employment.
Non-Discrimination Policy
We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, or any other protected characteristic. Our hiring decisions are based on skills, qualifications, and merit. We prohibit any form of discrimination or harassment and strive to create a diverse and inclusive work environment.