This page is intended to show clients how our support software works. Remember to always be cautious when giving anyone remote access to your computer: make sure you know who the other person is, and when in doubt, end the connection immediately, and call the person you believe it to be. When interacting only on the computer, don’t hesitate to call the other person and make sure that it’s really them. Many hacks occur due to people blindly giving someone access to their computer.
- Temporary Support from Advantage on Windows computers
- Admin Support from Advantage on Windows computers
- One-Time Support for macOS computers
- Installing the ConnectWise Connect for you Business
- Blocking or Removing Remote Access
Temporary Support from Advantage on Windows computers
We have the ability to provide a one-time install to you so we can quickly connect to your computer without admin rights and we are unable to make any changes. There is a button located at the top of our home page which we will instruct you to click when providing one time access:
When you click on that link, it will take you to our remote-support software. The site will look like this:
Click on Portable Windows Installer (If you have another operating system, the technician on the phone will walk you through the other process.
This will download our one-time application called “AdvantageRemoteSupport.exe”.
Click “Open File” (or launch the application from your downloads folder) to provide one-time access to Advantage Technicians. The application will launch and look like:
Provide the ID to the technician. When prompted, click Accept to allow the technician access to your computer. .
Admin Support from Advantage on Windows Computers
Please be aware, due to variation in browsers and operating systems, the following is only an example of what your screen may look like.
We have the ability to provide a one-time key to you so we can connect to your computer. There is a button located at the top of our home page which we will instruct you to click when providing one time access:
When you click on that link, it will take you to our remote-support software. The site will look like this:
Your Technician will walk you through which version of our remote support software you need to download. Note: If you have an agreement with Advantage Computing for Computer Monitoring, this software is already installed and we should be able to assist you when you contact us immediately (See below).
The example above is Windows 11, running the Brave Browser – depending on your browser settings, the file might be automatically stored to a folder you chose previously. After the download, click on the file, or choose “Open file”. This will pop-up an installation window that will proceed:
Click Next to install the software…
Review the Privacy policy and approve clicking Next to continue…
Leave defaults and click next…
Click Install to complete…
Please note that if you do not have admin rights to your computer, you will not be able to fully install our remote tool. Your technician may instruct you to run our Portable Installer which does not require administrative rights.
One-Time Support for macOS computers:
Scroll to your version of MacOS and click the button. This will download a DMG file to your computer.
Depending on your settings, you maybe asked to give permission to the browser to access the Downloads Folder. If this is the case, click “Allow”. If you’ve already given this permission, you will not see this window.
Launch the DMG file which will open a Finder Window:
Double Click the AdvantageRemostSupport application and approve the pop-up.
Once the program installs it will ask you to give permissions to access your computer. Click on Configure and follow the prompts to enable Remote Access for the technician.